Privacy Policy

1. Who we are

GlobalReachWorks is a product company that designs, builds, and operates digital software products across healthcare, wellness, design, marketing operations, and related business platforms.

For privacy questions or requests about personal data, contact us at globalreachworks@gmail.com.

2. Scope of this policy

This policy applies to the GlobalReachWorks corporate website and related marketing pages, as well as product experiences that we operate and that reference this Privacy Policy.

Some products we operate (including Health Clino and Doctor Care Online) may publish additional product-specific privacy notices. Where a product notice conflicts with this policy for that product, the product notice controls for that product’s processing.

3. Information we collect

We collect information in the following categories, depending on how you interact with us:

• Contact and enquiry data: name, email address, message content, and any details you include when you email us or submit a contact form.
• Account and product data: identifiers, login credentials, profile details, appointment or booking information, and usage records when you use a product we operate.
• Healthcare-related data: only where a product provides clinical or wellness services and you choose to submit health information needed for that service, subject to applicable health and privacy laws.
• Technical and device data: IP address, browser type, device type, operating system, referring pages, pages viewed, and approximate location derived from IP.
• Cookies and similar technologies: data used for site functionality, preferences, analytics, and performance measurement.

4. How we use personal information

We use personal information to:

• Provide, maintain, secure, and improve our websites and products.
• Respond to enquiries, support requests, and verification emails.
• Operate product workflows such as booking, consultations, messaging, billing support, and account administration where applicable.
• Send service-related communications (for example confirmations, security alerts, and policy updates).
• Analyze usage so we can improve reliability, accessibility, and product design.
• Detect, prevent, and investigate fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our Terms and Conditions.

5. Legal bases for processing

Where required by applicable law (including the GDPR/UK GDPR), we process personal information on one or more of these bases:

• Contract: to deliver services you request or to take steps before entering a contract.
• Legitimate interests: to operate and improve our business, secure our systems, and communicate about our products in ways that do not override your rights.
• Consent: where we ask for consent (for example certain cookies or optional marketing). You may withdraw consent at any time.
• Legal obligation: where we must process data to meet regulatory or legal requirements.
• Vital interests or public interest: only where relevant to health services and permitted by law.

6. How we share information

We do not sell your personal information. We may share information with:

• Service providers who help us host infrastructure, send email, process payments, provide analytics, or deliver customer support, under contractual confidentiality and security obligations.
• Licensed clinicians, partners, or operators involved in delivering a product service you requested, where sharing is necessary for that service.
• Professional advisers (legal, accounting, security) when reasonably required.
• Authorities or other parties when required by law, court order, or to protect rights, safety, and security.
• A successor entity if we are involved in a merger, acquisition, restructuring, or asset transfer, subject to appropriate safeguards.

7. International transfers

We may process and store information in countries other than the one where you are located. When we transfer personal data internationally, we use appropriate safeguards required by applicable law, such as standard contractual clauses or equivalent transfer mechanisms, where required.

8. Data retention

We retain personal information only for as long as needed for the purposes described in this policy, including to provide services, resolve disputes, enforce agreements, maintain security, and meet legal, tax, or regulatory requirements.

Retention periods vary by data type and product. When retention is no longer necessary, we delete or anonymize the information where feasible.

9. Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping account credentials confidential and for using strong passwords where accounts are offered.

10. Cookies and analytics

Our websites may use cookies and similar technologies to enable core functionality, remember preferences, and understand how visitors use our pages.

You can control cookies through your browser settings. Blocking some cookies may affect site features. Where required by law, we will request consent before using non-essential cookies.

11. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information; to object to certain processing; to receive a portable copy of data you provided; and to withdraw consent where processing is based on consent.

To exercise these rights, email globalreachworks@gmail.com with enough detail for us to verify your request. You may also have the right to lodge a complaint with a data protection authority in your country or region.

12. Children’s privacy

Our corporate website is not directed to children under 16. We do not knowingly collect personal information from children through the corporate site. If you believe a child has provided personal information to us, contact globalreachworks@gmail.com and we will take appropriate steps.

Product-specific age rules may apply where a healthcare or wellness service is offered; those rules are described in the relevant product notice.

13. Third-party links

Our websites and products may link to third-party sites or services. We are not responsible for the privacy practices of those third parties. Review their policies before providing personal information to them.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we publish revisions. Continued use of our websites or products after an update means you acknowledge the revised policy, except where additional consent is required by law.

15. Contact

For privacy requests, questions, or complaints, contact GlobalReachWorks at globalreachworks@gmail.com.